Our TDI Liberation® System, which includes The Encore™ Suite, maximizes the productivity of our workforce by using integrated voice and screen recording, quality management, coaching and detailed reporting. The Encore Suite with its voice recording and quality monitoring gives our managers the tools to improve agent performance and productivity.
Key Benefits
Superior product design
Unrivaled dialing capabilities
Real-time campaign management
Complete list management
Multi-level agent monitoring
Exceptional reporting capabilities
Unrivaled Dialing Capabilities
The dialing application recognizes and detects no answers, busy signals, disconnects, and answering machines. When the system detects a live connection, it passes the call with the associated data to the next available agent in less than .25 seconds, virtually eliminating the possibility of a called party hanging up before the agent is on the line.
To learn how we can put our technology to work for you, please call us at
732-694-1020, or to request a proposal, please click here.
Our Technology
Key Benefits
Unrivaled Dialing Capabilities
To learn how we can put our technology to work for you, please call us at
732-694-1020, or to request a proposal, please click here.